Kimpton InTouch

Welcome to Kimpton InTouch:
The program where YOU make the difference!!

Kimpton InTouch is Kimpton Hotels' guest loyalty program. It is a recognition-based program, designed to make our guests' stays more personal, comfortable, and memorable. To thank our guests for their loyalty, members can earn generous rewards such as complimentary room nights and personalized year-end bonus rewards such as gift certificates to Kimpton Style or our restaurants, or a chef-hosted dinner or cocktail party.

This Kimpton InTouch intranet site has been designed to provide our employees with program details, best practices, systems troubleshooting, contact information, downloads, and more.

Thank you for your continued efforts in executing Kimpton InTouch and in helping to create guests for life.

Kimpton InTouch Overview

High-level program highlights on the Kimpton InTouch program, benefits, stay eligibility and reward structure; guest email and other communications, and why this program is important to YOU!

Program Execution

Detailed information on and hotel responsibilities on-property execution of Kimpton InTouch; using GuestWare; and KimptonInTouch.com.

Program Performance

Look here for quarterly updates on Kimpton InTouch program measurements including overall property goal performance.

Training Materials

Quick and easy access to training materials and presentations.

Sales Tools

Information designed for sales situations, including Kimpton InTouch talking points, loyalty program comparative analysis, and InTouch-related sales programs.

FAQs

Find an answer to your questions quickly (coming soon).

Contact Us

For Kimpton InTouch program-related questions:
Kimpton Service Desk
guestloyalty@kimptongroup.com
888-MY-KIMPT (Toll Free) or (888-695-4678)
480-624-8993 (Local)

For GuestWare technical support:
support@guestware.com
206-233-0110
Weekend and Off Hours - Call 206-315-5440

For Sterling Comment Card Technical support:
Kimpton@srgsurvey.com
Login for Sterling Report-It

To submit Kimpton InTouch tips, success story, or recommendations for the
Kimpton InTouch intranet:
keith.brophy@kimptonhotels.com
202-448-1836